Shipping policy

SHIPPING POLICY

PRODUCTION & DISPATCH

Every BOOMWAKE clock is built to order. After you place your order, your clock is assembled, wired, and sound-tested by hand before it leaves us. This takes 2-3 weeks.

We don't hold finished stock. Nothing ships until it has passed inspection.

You'll receive a confirmation email as soon as your order is placed, and a second email with tracking as soon as your clock ships.

SHIPPING RATES

Shipping is free on all orders.

DELIVERY TIMES

Once your clock ships, delivery typically takes:

- United States: 6-8 business days

- United Kingdom: 5-8 business days

- Germany and the rest of the EU: 5-8 business days

Counting production and transit together, most orders arrive about 4-5 weeks after you place them.

All delivery estimates are just that — estimates. We can't guarantee transit times, and we're not responsible for delays caused by carriers, customs processing, weather, or other events outside our control.

TRACKING

You'll receive a tracking number by email as soon as your order ships. Tracking can take 24-48 hours to become active after you receive it.

If your tracking hasn't updated in more than 10 business days, email us at support@racecarclock.com and we'll chase it up with the carrier.

CUSTOMS, DUTIES & TAXES

The price you pay at checkout is the price you pay, full stop. All duties and import taxes are covered by us. Your carrier will not ask you for anything on delivery.

DELIVERY ADDRESS

Please double-check your shipping address at checkout. We can only change an address before your order ships — email support@racecarclock.com as soon as possible if you spot a mistake.

We're not able to refund or replace orders sent to an incorrect address supplied by the customer.

LOST OR DELAYED PACKAGES

If your tracking shows delivered but you haven't received your package, please check with your neighbours and your local carrier depot first, then email us at support@racecarclock.com.

If a package is confirmed lost in transit, we'll send a replacement or issue a full refund — your choice.

DAMAGED ON ARRIVAL

Please open and check your clock as soon as it arrives. If it's damaged, defective, or isn't what you ordered, email support@racecarclock.com with photos of the item and the packaging. See our Refund Policy for full details.

QUESTIONS

Email us at support@racecarclock.com. We read every message.